Frequently Asked Questions

 
 

Ordering

  • Save the Dates: once you have chosen your date and location, it’s never too early to send out your save the dates. Especially if your guests are having to travel far. We recommend approx. 9-12 months before the wedding and 12 months for a destination wedding.

    Wedding Suite: approx. 3-6 months before the wedding.

  • We recommend ordering at least 10 more invitation suites than you think you may need. There may be instances where you’ve miscounted or where some guests can’t attend and you can invite other guests.

    When you are counting, keep in mind that couples and families will only need one invitation. Therefore, account for number of households rather than number of individual guests.

  • Yes, absolutely! Printed samples are available to purchase here

Timeframes

  • The design stage varies between different orders and is also on the time of year. However please allow roughly 4-6 weeks for design and shipping. Once we have received your details, we will endeavour to send through a digital mock up of your design as soon as possible.

    Please also note that design revisions and delay in responses via email will delay the process.

  • Printing production timeframes (design not included):

    • Digital printing: 5-6 business days + shipping

    • Letterpress or foil printing: 14-15 business days + shipping

  • Yes, there are minimum order quantities as follows:

    • Digital and white ink printing: Minimum 20

    • Letterpress and hot foil press: Minimum 50

    • Die cut shapes: Minimum 50

  • Yes absolutely. A digital mock up will be sent to you prior to printing. Please note it is the buyers responsibility to notify us of any spelling/detail errors in the proofing process before we send them to print. 

Signage

  • Our bespoke signage takes around 3-4 weeks for design production and shipping.

  • There are two types of printed signage available:

    • PVC Foamboard

    • Acrylic

  • Unfortunately we do not ship our signage overseas, only within Australia.

Shipping & Returns

  • Once your stationery items have been printed, it will be checked, packed and shipped out to you. Delivery timeframes within Australia is 1-2 business days for express and 3-4 business days for standard delivery. Once your order has been shipped, you will receive tracking information via email.

    Free pick up is available from Cooranbong NSW.

  • Due to the custom nature of our services, we do not accept returns or refunds as a result of ‘change of mind’. It is the buyers responsibility to understand the product they are purchasing. Please carefully read our listing descriptions before purchasing from our store. 

    For custom stationery, you will have the opportunity to confirm wording/content when the digital proofs are sent through. Please carefully ensure all information is correct before finalising payment.

    If there is an error on our end, please get in touch asap to discuss a reprint. If there is an error with the wording/design that was approved by the client, the client is responsible for the cost of the reprint.